Ok, that's what I'm supposed to do in my job. Well, yesterday was quite a first-day. Firstly, I was in training so I was buddy-ing with Sarah and she took the calls. Apparently, my uncle called and it was so coincidental, I tell you!
Then after the break I was going solo, and the beginning sucked like hell! Ok, so it started at 5pm so this woman called me and told me to have a delivery time of 6.30pm and I kind of panicked and forgot the delivery time code and took a little longer than usual, then the stupid woman asked for my name. So, it isn't a good thing because she might complain. Stupid woman, can't you see it's my first time. Then the superviser was nice to move me somewhere else because my microphone was too soft and I had to shout to her. So I sat in between Sarah and a woman called Lindy. She's a bloody pro who reads magazines while ordering. Then I got the hang of it and then this woman asked for my name and then she said, "Thank you so much, Hakim!" Ahhh!!! Those sweet words.
Ok, whatever... Anyway, it's quite a slack job. The manager looks like Daniel Vosovic from Project Runway. And the senior agents like to curse at one another. And yesterday I took calls once every 10 minutes. So you can read magazines while waiting for a call.
And also, Caucasians seem to say "Yup!".